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• Delivery times are between 24 and 72 hours customer choice. We can not guarantee these deadlines, although we try to transport companies fulfill them whenever possible. In remote rural populations in urban areas can not be guaranteed in any case delivery within 24 hours.
• Delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In orders with multiple items will be a single shipment and delivery it will correspond to the item whose delivery is greater.
• The customer will have 72 hours to verify the integrity of all components of the order and to verify that it includes everything you need in the products covered. After these 72 hours will by sending accepted and claims for damages or faults will not be accepted with shipping.
• An order shall be deemed delivered when the delivery receipt signed by the customer. It is in the next 24 hours when the client must verify the products receiving them and expose all the objections that may exist.
• If you receive a damaged product by transport contact it is recommended within the first 24 hours to claim the incident to the transport company. Likewise it is appropriate to reflect on the carrier.

Return conditions for private customers

• No returns will be accepted the following products, as established by Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws :
  1. The provision of services, once the service has been fully implemented when the performance has begun, with the express consent of the consumer and user and recognition on their part that is aware that, once the contract has been executed entirely by the employer, he will have lost his right of withdrawal.
  2. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer can not control and which may occur during the withdrawal period.
  3. The supply of goods made to the consumer’s specifications or clearly personalized and user, such as computers configured to the letter.
  4. The supply of goods that are liable to deteriorate or expire rapidly.
  5. The supply of sealed goods which are not suitable for return for reasons of protection of health or hygiene and which were unsealed after delivery.
  6. The supply of goods after delivery and taking into account their nature have been inseparably mixed with other goods.
  7. The supply of audio recordings or video or sealed sealed computer software which were unsealed by the consumer and user after delivery.
  8. The supply of digital content which is not supplied on a tangible medium if the performance has begun with the prior express consent of the consumer and user with knowledge on his part that consequently loses his right of withdrawal.
• All merchandise must be returned in its original condition and packaging, in perfect condition and protected, avoiding stickers, seals or adhesive directly on the surface or item packing tape. Otherwise INDUSTRIA ACOSTA PRAMON reserves the right to refuse the return.
• Once completed and submitted the return form, you will receive instructions so that you do we reach our facilities in your email. You must send without any delay, goods within a maximum period of 30 days since we communicate your desire to practice law.
• Transport costs incurred in the return run to your office. You are free to choose and find the agency that best suits your needs or offer you the most competitive rates. However you can make a cost estimate can acarrearte return here:
  • http://redyser.com/index.php?ap=envios&m=contado&a=cumplimentar
  • http://www.seur.com/calculador-tarifas.do
  • http://www.correos.es/ss/Satellite/site/pagina-calculador_tarifas/sidioma=es_ES
• Upon receipt of the merchandise and verified that it is in perfect condition, the refund will be processed. We will refund payment received, including delivery charge with the exception of the additional costs resulting from your choice of a type different from the least expensive type of standard delivery offered by us. You will make the payment within a maximum period of 30 calendar days to exercise your right of withdrawal. Until we have not received the goods we may withhold reimbursement.
• Return products or promotional gift. It is binding full refund (full pack + gift or item) to be redeemed. In the case of products including game download codes will be no requirement to have downloaded proceed to the full payment. In case you have downloaded the game the total amount to be refunded is deducted.